The art of Over-The-Phone Interpretation consists of providing an oral full
When it comes to Over-The-Phone Interpretation, Lone Star Interpreters is
known as the "Over-The-Phone Voice with a Smile!"
We provide top notch interpreters with years of experience in the subject
matter they are specialized in. In addition, once screened and tested, a future
Lone Star Interpreter is submitted to rigorous training sessions during which
they are taught the LSI Customer Service Protocols which consists of the
following:
A team of Seasoned Interpreters specialized in Medical, Insurance, Finance
and Legal industry field are standing by to help you bridge the language gap
in all your endeavors.
Once connected, our interpreters will proceed with the following protocol:
At Lone Star Interpreters we emphasize fairness in every endeavor we enter
into with our clients. For this reason, we cater to the specific needs of our
clients by tailoring our services to meet our client's individual demands
because we understand no company is the same. We accomplish this
objective by adding value to our language services with no additional cost to
our clients.
Lone Star Interpreters has a straight forward approach across the board
even more so when it comes to our Customer Relations. We do not believe in
gimmicks, hidden fees, or any other dishonest business practices because we
value our customers and are pleased to express our gratitude to them
through fair and honest dealings.
Lone Star Interpreters will provide monthly detail reports in an effort to
help administrators gather all the information associated with each and every
Over-the-phone reporting.
Lone Star Interpreters will work with each Client to design data collection and
reporting tools to meet their specific needs at no additional charge. Some of
the call detail reporting options are but are not limited to:
Lone Star Interpreters will provide tools and materials to assist the staff
when working with a Limited English-Speaking Person. The tools and
materials include the following:
When it comes to Over-The-Phone Interpretation, Lone Star Interpreters is
known as the "Over-The-Phone Voice with a Smile!"
We provide top notch interpreters with years of experience in the subject
matter they are specialized in. In addition, once screened and tested, a future
Lone Star Interpreter is submitted to rigorous training sessions during which
they are taught the LSI Customer Service Protocols which consists of the
following:
- Unparalleled Customer Service
- The Over the Phone Voice with a smile
- The Human Touch in Interpretation
- On going Interpreters Training and Certification Programs
A team of Seasoned Interpreters specialized in Medical, Insurance, Finance
and Legal industry field are standing by to help you bridge the language gap
in all your endeavors.
Once connected, our interpreters will proceed with the following protocol:
- Introduction of self her/him to the Client followed by the introduction of
both Customer and LEP (Limited English Proficient)
- Follow 1st Person Interpretation standard rule.
- Interpret every spoken statement without modifying, adding or omitting
any information from the original message.
- Follow transparency protocol when asking for a repetition, clarification,
or when controlling the flow of the encounter; ability to redirect LEP
when trying to engage interpreter in side conversation, especially when
on hold for an extended period of time.
- Replicate same intonation, pace and register of original speech.
- Remain neutral and detached during encounter.
- Refrain from offering advice or opinion to either the client or the LEP.
- Refrain from speaking on behalf of the customer or LEP.
- Remain neutral and detached regarding the content of the
interpretation.
- Adhere to all code of ethics, especially regarding confidentiality.
- Act as a cultural broker when appropriate.
- Provide word picture or description when a lack of equivalence exists
for a particular concept or term.
- Perform adequately regarding general and industry specific vocabulary
in both the Source and the Target language.
- Provide a complete and accurate interpretation, and ability to
demonstrate problem solving techniques when a technical barrier may
exist.
- Provide adequate listening, recall and comprehension skills with an
excellent command of both languages.
At Lone Star Interpreters we emphasize fairness in every endeavor we enter
into with our clients. For this reason, we cater to the specific needs of our
clients by tailoring our services to meet our client's individual demands
because we understand no company is the same. We accomplish this
objective by adding value to our language services with no additional cost to
our clients.
Lone Star Interpreters has a straight forward approach across the board
even more so when it comes to our Customer Relations. We do not believe in
gimmicks, hidden fees, or any other dishonest business practices because we
value our customers and are pleased to express our gratitude to them
through fair and honest dealings.
- Free Account Set Up
- Free Custom Greetings
- Free Custom Toll Free Lines
- Free Custom Toll Free Line Maintenance
- Free Client-Specific Billing Format
- Free Custom Electronic Reporting
- Free Training Sessions (Both On-Site & Over-The-Phone)
- Unbeatable Rates with Volume Discount
- Fix Rate Per Minute, Any Language 24/7
- No Surcharges for Seldomly Used Languages
- No Contractual Obligations
- Lone Star Interpreters Exclusive Unlimited Package Deals
Lone Star Interpreters will provide monthly detail reports in an effort to
help administrators gather all the information associated with each and every
Over-the-phone reporting.
Lone Star Interpreters will work with each Client to design data collection and
reporting tools to meet their specific needs at no additional charge. Some of
the call detail reporting options are but are not limited to:
- Call Date and Time
- Language
- Location of Facility
- Rate and Charge for Each Call
- Access Code and Site
- Language
- Associate Name and ID
- Associate Telephone Number
- Location Name or ID
- Department
- Patient Name
- Patient Insurance Provider
- Patient Identification Number
- Patient Social Security Number
- Average Connection Time
- Total Number of Calls
Lone Star Interpreters will provide tools and materials to assist the staff
when working with a Limited English-Speaking Person. The tools and
materials include the following:
- Quick Reference Card
- Language ID Card
- Answers Frequently Asked Questions
- Tips on Communicating Effectively Through an Interpreter
Over-The-Phone Interpretation (OPI)
Cost Effectiveness and Added Value
Our Hardware Options
Purchase or lease any
of our Healthcare
Application Phones.
of our Healthcare
Application Phones.
Tools and Materials
Custom Reporting
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